The Fashion Connector, as the name indicates, is a fashion website that enables customers to buy beautiful & unique, limited edition jewellery, handbag and clothing products sourced by us and created by independent designers. All our designers are vetted, before they can use our platform thus any product you buy, using our website, should be of the highest quality. When purchasing jewellery products from The Fashion Connector you are buying directly from the corresponding designer (Seller).

Using The Fashion Connector website to buy products is very straight forward. You navigate around the site by clicking the links to the category pages e.g. accessories > bags > jewellery. Once you’ve decided which product you want to buy, you click on the “add to shopping bag” button. The product is then added to your shopping cart. You can add additional products or remove products as you please. When ready to pay you select the “proceed to checkout” link where you are taken to a secure page to enter your details.

The cost for delivery and the estimated delivery times, provided by each designer, will be clearly indicated at checkout and alongside the individual product descriptions. As a general rule any items that the designer has in stock will be dispatched within 48 hours of you placing your order. With items that are made to order, delivery times will vary and will therefore be specific to the product. Shipping times are indicated on each product page underneath the “Delivery & Returns” tab.

All prices displayed on the website are show in Sterling (GBP) and this is the default currency whereby payment is debited from your credit/debit card. If you are a customer whose credit/debit card is not denominated in Sterling, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

From 1st January 2021, all purchases made from a customer based within the EU will be subject to customs duty, import VAT and local sales taxes on arrival in the destination country and in order to release your order from customs. In addition to this if you are a UK and EU customer buying from a designer based outside of the UK and EU your purchase will also be subject to customs duty, import VAT and any handling fees levied by the delivery carrier which will need to be paid by you, the buyer, before your purchase is released for delivery.

If you’re an UK resident purchasing from a designer based within the UK you will be refunded the full value of your order including standard shipping costs. If you’re a UK resident purchasing from a designer based outside of the UK original shipping costs cannot be refunded. If you’re a resident of a county outside of the UK original shipping costs are not refunded, for items, unless your items are faulty. Refunds are made in Sterling and the buyer must bear the cost of returning the product to the designer. Your refund will be issued to the original credit card used to place the order. Please note that it can take up to 10 business days for the refund to appear in your account.